Meta has expanded the capabilities of its AI agent Muse, enabling it to place calls to businesses on behalf of paying subscribers in the United States, according to The Decoder. This feature is already used by over 10 million users, as stated by Meta's AI chief Alexandr Wang.
Muse joins a growing list of AI tools offering similar calling functions, including Google’s Gemini, Instinct, and xAI’s Grok Bot. However, many businesses reportedly hang up when they detect an AI on the line, highlighting ongoing challenges in AI-human interactions.
For Japanese investors and market watchers, the rise of AI-driven communication tools signals increasing automation in customer service sectors, which could influence tech equities and FX markets linked to global tech firms.